Journal of Language Situation and Language Service
JLSLS, Vol. 1, No.1, 2026, pp.45-56
Print ISSN: 3078-3755; Online ISSN: 3104-5065
Journal homepage: https://www.lslsjournal.com
DOI：https://doi.org/10.64058/jlsls260104calfi
郭 杰（Guo Jie），马凤茹（Ma Fengru），岑 浩（Cen Hao）
摘要：以310起电信诈骗案件及五万余字的真实语料为基础，系统分析了电信诈骗在语言层面的表现特征、语义范畴的分类，并提出了相应的识别方法与防范策略。在语言层面，诈骗话语呈现出显著的“客服体”标准化特征，高频使用“您”“给”“有”“要”等词语，并常嵌入金融、互联网等领域的专业术语以增强欺骗性；在语义层面，诈骗行为可归纳为利益引诱型、财产保护型、紧急救助型、威胁恫吓型与博取同情型五类；在识别层面，公众可重点关注关键词分布、语音语调及行业用语等语言线索；在防范层面，建议通过理性判别预设、掌握对话主动权、抵御言语恐吓等策略，构建主动防御意识，从而系统提升社会公众的反诈骗能力。
关键词：电信诈骗；语言特征；语义类型；防范策略
作者介绍：郭杰，通讯作者，广州大学人文学院、广州大学荔湾研究院讲师，国家语言服务与粤港澳大湾区语言研究中心研究员，研究方向：理论语言学、现代汉语语法和语言服务，电邮：guangzhouguojie@163.com。马凤茹，云南大学文学院硕士研究生，研究方向：汉藏语，电邮：ma08252019@163.com。岑浩，广州大学人文学院硕士研究生，研究方向：现代汉语、语言服务，电邮：2407582138@qq.com。
Title: Corpus-Based Analysis of Linguistic Features and Identification-Prevention Strategies in Telecom Fraud
Abstract: Based on a corpus of 310 telecom fraud cases comprising over 50,000 words, this study conducts a systematic analysis of the linguistic features, semantic categories, and corresponding identification and prevention strategies associated with such fraud. At the linguistic level, fraudulent discourse exhibits a marked “customer-service style” characterized by standardized delivery, frequent use of terms such as “you”（您）, “give”（给）, “have” （有）, and “need”（要）, and the strategic incorporation of financial and internet-related jargon to enhance credibility. Semantically, fraudulent activities are categorized into five primary types: benefit inducement, asset protection, emergency assistance, intimidation and threat, and sympathy solicitation. For identification, the public is advised to focus on linguistic cues including keyword patterns, vocal tone, and industry-specific terminology. For prevention, strategies such as rational assessment of presuppositions, seizing conversational initiative, and resisting verbal intimidation are recommended to foster proactive defense awareness and systematically improve societal resilience against telecom fraud.
Keywords: telecom fraud; linguistic features; semantic types; prevention strategies
Author Biographies: Guo Jie, Corresponding Author, Lecturer, School of Humanities, Guangzhou University & Liwan Institute, Guangzhou University; Researcher, National Centre for Language Services and Language Studies in the Guangdong-Hong Kong-Macao Greater Bay Area. Research Interests: Theoretical Linguistics, Modern Chinese Grammar, Language Services. E-mail: guangzhouguojie@163.com. Ma Fengru, Master’s Candidate, School of Literature, Yunnan University. Research Interest: Sino-Tibetan Languages. E-mail: ma08252019@163.com. Cen Hao, Master’s Candidate, School of Humanities, Guangzhou University. Research Interests: Modern Chinese, Language Services. E-mail: 2407582138@qq.com.
Received: 22 Dec 2025 / Revised: 20 Mar 2026 / Accepted: 22 Apr 2026 / Published online: 30 May 2026 / Print published: 30 Jun 2026.
